Refund & Cancellation Policy

1. Scope

This policy applies to all digital products (business directories, educational/student databases, e-commerce business listings) sold through Onlinedatabase.in. There are no physical items involved.

2. Cancellation Policy

• Once an order is confirmed and payment is processed, the order is considered final. Because our products are digital and available immediately for download/access, cancellations after purchase are not permitted.
• If there was a technical error in the order (wrong product delivered, duplicate purchase, etc.), contact customer support within 24 hours of purchase with proof; we will evaluate on a case-by-case basis.

3. Refund Policy

• Refunds are not offered for change of mind, if the product was as described, or if the buyer simply wants to return the product after accessing/downloading it.
• Refunds may be considered in exceptional situations such as:
  a) Product delivered is materially different from description.
  b) Technical issues preventing access, which we are unable to resolve within a reasonable time.
• Request for refund must be submitted within 7 calendar days of purchase. Requests after this period may be declined.

4. Refund Process

• To request a refund, contact us via email: onlinedatabase@gmail.com with your order ID, details of the issue, and any supporting evidence.
• We will review the request and respond within 2-3 business days.
• If approved, the refund will be initiated via Razorpay. The fund will be returned to the same payment method used for purchase.

5. Refund Timeframe

• Under Payment Gateway’s standard process, once a refund is initiated, it may take 5-7 working business days (varies by bank/payment method) to reflect in the customer’s account.
• For some payment modes (wallets, UPI etc.), refund may happen faster, subject to Razorpay’s and banks’ processing time.

6. No Refund of Fees

• Any fees charged by banks/payment processors or taxes at the time of payment are non-refundable.
• Onlinedatabase.in will refund only the amount paid for the digital product (minus such non-refundable charges).

7. Support & Dispute Resolution

• If you believe you are eligible for a refund, or if you have trouble accessing a product you purchased, contact our support at onlinedatabase@gmail.com.
• We aim to resolve disputes amicably and transparently.